The following Terms and Conditions apply.
The Norwegian Travel Company AS
Norwegian Travel Company AS/"NTC"/"us" with registered office at Sjøgata 8, 9008 Tromsø, Norway, acts as an agent in order to provide travel services in Norway.
The following Terms and Conditions apply from the conclusion of the contract between NTC or other companies in the NTC group and the client.
These Terms and Conditions govern the agreement between the client, (“you” or "the client"), and NTC. By booking overnight stay(s) and/or activity(s) with us, you agree to be bound by these Terms and Conditions. Please read them carefully and make sure you understand and abide by them.
NTC may use service providers and sub-contractors ("Service Provider") and thus operate as an agent/reseller. Bookings through NTC, where Service Providers are used, are subject to both the Terms and Conditions set out herein, as well as the specific booking conditions and Terms and Conditions of the Service Provider. Please read the terms and conditions of the Service Provider carefully. The terms and conditions of other Service Providers may limit the Service Providers' liability.
When NTC operates as an agent/reseller, NTC is not responsible for any claims against the Service Provider.
Jurisdiction
NTC is a Norwegian company and operate under Norwegian law. Your booking together with these terms and conditions shall be subject to Norwegian Law.
THE NORWEGIAN TRAVEL COMPANY AS
PB 242, Sjøgata 8 | 9008 Tromsø | NORWAY
Tel: +47 77 71 01 00
Mail: booking@norwegian.travel
Web: https://www.norwegian.travel/
Org nr: 924 366 869
Payment
All Payments for the selected overnight stay(s) and/or activity(s) are done through our subsidiary company:
THE ARCTIC TRAVEL COMPANY AS
PB 242, Sjøgata 8 | 9008 Tromsø | NORWAY
Tel: +47 77 71 01 00
Mail: booking@norwegian.travel
Web: https://www.norwegian.travel/
Org nr: 922 576 386
Full Payment for the selected overnight stay(s) and/or activity(s) needs to be done prior to the start of the overnight stay(s) and/or activity(s).
NTC reserves the right to correct promotional or pricing errors at any time, or to increase the price in the event of cost increases due to changes effected by applicable law, airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.
If method of payment is online via credit card, the pricing shown on the site is final (includes bank charges and all applicable taxes).
Package travels
NTC provide package travels and linked travel arrangements, in accordance with the Norwegian Package Travel Act.
A package travel is a booking, which consists of a combination of at least two travel services, such as
(a) accommodation
(b) transport
(c) hire of transportation, including motor vehicles, and/or
(d) other tourist services.
In order to be considered a package travel, the arrangement must cover a period of 24 hours or include overnight accommodation.
Further, it is only a package travel if:
(i) it is bought in one single booking;
(ii) it is offered, sold or charged at an inclusive or total price;
(iii) it is advertised or sold as a "package" or a similar term;
(iv) it is combined after the conclusion of a contract, by which the trader gives the traveler the right to choose among a selection of different types of travel services; or
(v) it is purchased from several traders through linked online booking processes, where the traveler's name, payment details and e-mail address are transmitted from the trader with whom the first contract is concluded, to another trader or traders, and a contract with one of the latter traders is concluded no later than 24 hours after the booking for the first travel service has been confirmed.
If you buy a combination of travel services, which consists of either (a), (b) or (c) and (d) (a tourist service), this will only be a package travel if the tourist services:
(i) constitute a significant proportion of the combination's value, advertised as, or in any other way constitute, a substantial element of the combination; or
(ii) are selected or bought before the performance of a travel service in (a), (b) or (c).
NTC also provide linked travel arrangements.
A linked travel arrangement are two travel services, as defined in (a), (b), (c) and (d), purchased for the same trip or holiday, leading to separate contracts being concluded with each individual travel service provider, if the trader:
(i) facilitates the traveler's separate choices and separate payments for each travel service during one single visit to or contact with the trader's point of sale; or
(ii) in a targeted manner facilitates the purchase of at least one additional travel service from another trader, when a contract with the other trader is concluded no later than 24 hours after the booking of the first travel service has been confirmed.
If the combination of the linked travel arrangement is made up by either (a), (b) or (c) and (d) (a tourist service), it is a linked travel arrangement only if the tourist services constitute a significant proportion of the combination's value, or are advertised as or in some other way constitute a significant element of the combination.
When providing a package travel or linked travel arrangement, the Norwegian Package Travel Act applies.
In such an event, NTC will provide you with information on the main characteristics of the travel package, including:
- the destination, travel route and duration of the stay, with dates and the number of nights included in the accommodation;
- means of transport, type of transport and transport categories, places, dates and times of departure and return, places where intermediate stops are made and their duration, as well as transport connections. If the exact time is not yet determined, the trader shall inform the traveller of the approximate time of departure and return;
- the location of the accommodation, its main characteristics and, if relevant, its category pursuant to the rules of the country of destination;
meals included; - visits, excursions or other services that are included in the total price agreed for the travel package;
- if not apparent from the context, whether any of the travel services are provided to the traveller as part of a group, and, if so, the approximate size of the group, if this may be specified,
- whether the traveller's benefit of other tourist services depends on effective oral communication, the language in which these services will be provided in; and
- whether the trip or holiday in general is suitable for persons with reduced mobility and, upon the request of the traveller, precise information about the suitability of the trip or holiday for the traveller concerned.
Further, NTC will provide you with information on
- the business name, physical address, telephone number and email address of the organizer and, if relevant, of the retailer;
- the total price of the travel package, including taxes and any additional charges, fees and other costs. If the costs cannot reasonably be calculated before the contract is concluded, the type of additional costs the traveler may still have to pay shall be specified;
- payment terms, including the amount or percentage of the price that is to be paid in advance and the payment schedule for the residual amount, or financial guarantees to be paid or provided by the traveler;
- the minimum number of persons required for the travel package to take place, and the deadline for cancelling the package if this number is not reached;
- general information on passport and visa requirements, including approximate periods to obtain a visa. Information shall also be provided about any health requirements in the country of destination;
- that the traveler, at any time prior to the start of the travel package, is entitled to cancel the trip upon payment of a reasonable fee or, if relevant, the organizer's standard fees;
- voluntary or compulsory insurance; and
- specification of the traveler's particular requirements that the organizer has accepted.
Reservations
You shall be responsible for filling the booking documents with accurate information and requisite details.
Upon receiving your completed booking form and full payment, NTC shall take steps to confirm the booking in respect of the selected overnight stay(s) and/or activity(s).
The confirmation and resultant booking ticket shall upon acceptance and verification by NTC be delivered to you within 24 hours of receipt of your booking and full payment. The contract between you, NTC and the Service Provider will first exist when this confirmation is received.
Please note special terms may apply to some promotions. Please refer to the specific terms and conditions, which are shown on the certain pages of promotions. By making a booking, you agree that you have read the Terms and Conditions, set out in this document, and will be bound by these, as well as applicable terms and conditions set out by the Service Provider.
By making a booking, you agree that you have read the Privacy Policy, and agree that you will provide the Privacy Policy to other persons on the booking.
By making a booking, you agree that you are of the appropriate age, and in the event that any age restrictions apply to the booking, you confirm that you and other parties to the booking are of the appropriate age.
The client is responsible for abiding with any safety instructions and recommendations provided to him/her. NTC shall not be responsible for any resultant loss or damage due to a failure of the client in this regard.
It is the responsibility of the client to ensure that he/she and those on whose behalf he/she booked the overnight stay(s) and/or activity(s) has all necessary travel documents (passports, visas, travel insurance etc.).
NTC will make every effort to operate all overnight stay(s) and/or activity(s) as described in the relevant booking confirmation, but it reserves the right at its discretion to modify or cancel any overnight stay(s) and/or activity(s) arrangement based on the existing field conditions. Such material modification or cancellation may be made by NTC due to a force majeure event (including, but not limited to hindrance preventing fulfilment which is beyond the Party's control and which the Party reasonably could not be expected to have taken into account at the entry into of the Contract or when the obligation was incurred, such as threat of war, hostilities, riots, civil commotion, strikes, disaster, and terrorist activity) or any other circumstances outside NTC's control. In such an event, the client will be notified and suitable alternative arrangements (as far as possible) will be proposed. In the event of those alternative arrangements not being acceptable to the client, NTC will not make any refund of money paid as deposit or otherwise.
Cancellation policy
For individual travel bookings: Norwegian Travel Company Own Products
For all activity and accommodation products, the following cancellation fees apply:
- More than 7 days to departure: Free cancellation
- 7 days or less to departure/no show: No refund
For individual travel bookings: Third Party and Romsdalen Products
For all activity and accommodation products with 3rd party suppliers:
- More than 30 days: Free cancellation
- 15 to 30 days: 50% of the total price will be charged
- 14 days or less/no show: No refund
Group Bookings (15 pax or more): Norwegian Travel Company Own Products, Third Party Products, and Romsdalen Products
For all products the following cancellation fees apply:
- More than 30 days (31 days and more): No Cancellation fee
- 30 days to 14 days to the date of the activity/accommodation: 50% of the total price will be charged
- 13 days or less/no show: No refund
*Adjustments in the final group size for a maximum of 3 persons can be made up to 14 days prior to the groups' arrival. Any adjustments in the final group size after the 14 days will be charged 100%.
For expedition cruises (MV Quest)
NTC may cancel the package travel or linked travel arrangement if the minimum number of 20 persons is not reached. The deadline to notify the Buyer of such cancelling is 60 days before trips lasting between 2 and 6 days days. NTC may also cancel the package tour if the package tour cannot be carried out due to unavoidable and extraordinary circumstances and the Buyer is notified of the cancellation without undue delay. If the package tour is cancelled due to circumstances as mentioned, the Buyer is not entitled to compensation.
In the case of cancellation by the contracting party, NTC is entitled to charge the following cancellation fees to the contracting party:
- Up to and including 60 days prior to departure: 0% of the total price
- From 30 days up to and including 59 days prior to departure: 50% of the total price
- From the day of departure up to and including 29 days prior to departure: 100% of the total price.
Trip Cancellation Insurance:
To protect yourself against any financial loss, NTC strongly recommends that you get a trip cancellation insurance.
NTC will send an Email / SMS to our guests and contact hotels if a trip must be cancelled due to bad weather or unforeseen reasons. A full refund will be given if it is not possible to re-schedule the tour to a later date.
NTC reserves the right to refuse access to our activity(s) to a physically and/or mentally unfit guest that can potentially be a safety hazard to other guests. If these conditions are not met, the activity leader retains full rights to remove a guest from the activity(s). During such circumstances, NTC will not offer refund or compensation payable.
Refund policy
After receiving the cancellation email NTC will verify such cancellation and write back to you. Should your cancellation come within the timelines set out above entitling you to a refund of the whole or part of the booking fees paid by you, NTC will request your banking details in order for us to make the refund.
NTC will require a minimum of seven (7) working days for any refunds to be made, after receiving the cancellation email.
Guarantees
NTC does not guarantee whale sightings on our whale watching overnight stay(s) and/or activity(s), even though chances of seeing whales are high. NTC will do our utmost to spot the whales.
NTC does not guarantee Northern lights sightings on our Northern Lights tours as this natural phenomenon is unpredictable and highly dependent on weather conditions.
Medical issues
You are required to consider the nature of the overnight stay(s) and/or activity(s) and ensure that you are fit to participate in the overnight stay(s) and/or activity(s).
You shall advise NTC in writing, prior to booking, of any physical or mental condition which you may have and require specific medication or special equipment. You shall be responsible for bringing such medication and equipment for the overnight stay(s) and/or activity(s). Please note that not all of our overnight stay(s) and/or activity(s) are wheelchair accessible.
Insurance
The client is responsible for obtaining full travel and health insurance and shall ensure that all persons on behalf of whom the client is making the booking with us has also obtained all necessary insurances.
Complaints and claims
NTC shall attend to any claims and/or complaints of the client in respect of the services provided which are brought to its notice as soon as possible and in no event later that 7 days from the date of occurrence of such event giving rise to such claim or compliant. The claim or complaint shall be provided with sufficient details and available evidence in order for NTC to investigate into the matter.
NTC shall not be held liable in the event of the client’s failure to lodge in his/her complaint within such a time limit.
Exemption of liability
NTC is not liable , and will not compensate you, where the performance of NTC's obligations is hampered or affected by any event beyond our reasonable control, (including any injury, loss or damage to person or property, death, delay or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from, but not limited to force majeure. Force majeure shall include, but is not limited to, hindrance preventing fulfilment which is beyond the Party's control and which the Party reasonably could not be expected to have taken into account at the entry into of the Contract or when the obligation was incurred, such as war or threat of war, riots, civil strife, government actions, terrorism, industrial disputes, extreme weather conditions, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel.
NTC, while facilitating the services of Service Providers, is not responsible for the services provided by the Service Providers as they are beyond the control of NTC. Therefore, the client agrees that NTC shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing overnight stay(s) and/or activity(s), cruise/hotel accommodations, or of any third party not owned or operated by NTC. By utilizing the travel services of the Service Providers, you agree that you will look to the Service Provider for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither NTC nor any representative of NTC shall be responsible or liable for the same.
However, should you need assistance with a claim or complaint you may have against Service Provider, NTC may, without any obligation on its part, assist you with notifying the Service Provider of your claim.
Privacy/data policy
You are required to provide full and accurate details in the form required by us in order for us to process your booking and perform our obligations under the contract.
Personal information provided by you will be used for the purposes of facilitating your booking(s). NTC may also use your personal data for promoting our products and services. When consent is required by law, NTC will obtain your consent prior to using your personal data for marketing purposes. You have the right to withdraw your consent at any time.
For more Information about the processing of your personal data and your rights, NTC refers to the privacy policy on NTCs websites.
Furthermore, you confirm that any personal information or data you are sharing on behalf of another person for booking purposes, have been obtained with the prior consent of such person, who has apprised himself/herself of the booking terms and conditions and privacy policy of NTC and is aware of their rights in respect of such data provided to us.
Imagery:
NTC reserves the right to use images or video of you for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content. When consent is required by law, NTC will obtain your consent prior to any publishing.
Booking terms and conditions for Romsdalsgondolen AS
These general terms and conditions apply to Romsdalsgondolen AS as a service provider and parties who themselves, or through others, enter into agreements with Romsdalsgondolen AS in accordance with confirmations (the guest). The agreement is applicable to tickets for the cable car Romsdalen.
Responsible party:
Romsdalsgondolen AS, Jernbanegata 1, NO-6300 Åndalsnes. Org.no 921 622 449
The agreement etc.
As seller, Romsdalsgondolen AS is responsible for ensuring that the guest receives what he/she is entitled to in accordance with the agreement. Romsdalsgondolen AS disclaims liability for any misprints.
As organiser, Romsdalsgondolen AS is obliged to:
Send a written booking confirmation to the guest along with any other necessary documents. Romsdalsgondolen AS is only responsible for the trip described. Romsdalsgondolen AS is not responsible for promises that may have been made directly to the guest by a third party.
Romsdalen AS disclaims liability for:
Changes to or cancellation of an event due to weather conditions or other conditions that would make it unsafe to operate the cable car.
Prices:
The price stated is the total price of the service.
Bookings are binding:
A booking is binding as soon as the guest has paid and received a confirmation/ticket by email. The guest is responsible for checking that dates and other important booking details are correct.
Payment:
Romsdalsgondolen AS uses payment solutions from Nets and payments can be made by Visa or MasterCard. The guest pays for tickets when booking via Romsdalsgondolen AS/Arctic Travel Company AS/The Norwegian Travel Company AS website.
Tickets:
The guest must hold a valid ticket to board Romsdalsgondolen. The QR code on the printed or mobile ticket is scanned at the access gate before boarding. Misuse of a ticket may lead to a fine.
Cancellation:
Tickets purchased online cannot be cancelled or refunded, cf. Chapter 6 of the Cancellation Act.
Unsatisfactory weather conditions
In the event of bad weather or other incidents beyond Romsdalsgondolen´s control, events can be moved to other locations. Where possible, the buyer shall be informed in advance of such changes. Such changes do not give the buyer the right to avoid any refund.
Safety on the mountain
Romsdalsgondolen does not take responsibility for incidents that occur outside our facility, and the customer is responsible for their own safety.
It can be harsh weather conditions, with occasionally slippery sections on the mountain, and the customer must consider the right clothing and footwear. It is not allowed to move outside the safety fences.
Terms and conditions Fjellheisen
General terms
These general terms apply between Fjellheisen and others who enter into an agreement with Fjellheisen according to the booking confirmation. The agreement can be tickets/activities/restaurant or a combination thereof.
The terms apply to products purchased from Fjellheisen, hereinafter referred to as "Seller".
Responsible
Skips Nordfisk AS (Fjellheisen), Sollivegen 12, 9020 Tromsø. Organisation Number 925160083. Fjellheisen is itself responsible for all transactions that go through the website. Our partner, Adyen, is responsible for ensuring that credit card numbers and codes are handled in a secure manner.
Booking
A booking is binding as soon as an order number or QR code is assigned to the guest and the payment is complete. It is the guest's responsibility to ensure that all aspects that are essential for the order are correct. You will receive an SMS or e-mail when you have completed the booking, provided that you have used a correct and valid mobile number or e-mail address.
The Seller and our partners are responsible for ensuring that your login information will not be misused, sold to third parties or otherwise distributed without your consent.
In connection with your booking you agree that we can send relevant information through SMS og or e-mail. To book or conclude an agreement with Fjellheisen, the buyer/guest must be at least 18 years old.
Prices and reservations
All prices are quoted in NOK (Norwegian kroner). The agreed prices are binding for all parties. The Seller reserves the right to make changes to the prices due to increased costs of purchasing goods and services, increased taxes and fees or other circumstances beyond the seller's control.
With reservation regarding any publication and/or proofreading errors on websites and in other printed information about the offers provided by Fjellheisen.
Payment
We use payment solution from Adyen and you can use the payments solutions listed on the website. The transaction is handled by Adyen, and this gives you a safe and secure transaction. The guest shall pay 100% of the package cost when ordering via www.fjellheien.no. The guest shall bring the booking confirmation and show it upon arrival. In the case of payment by invoice, an invoice fee of NOK 80.00 will be added.
Cable car tickets
The guest must hold a valid ticket to board Fjellheisen gondolas.
QR code on mobile phone or as a printout must be scanned before access.
Cancellation and refund
Cancellation and refund of cable car tickets is not possible, but the customer can change the time and date for departure at any time. For all other bookings such as arrangements in the restaurant, events, activities and guiding, or combination of these products, a cancellation deadline of 7 days applies.
Such cancellations must be made in writing to booking@fjellheisen.no
• Cancellation more than 7 days before: No fee and full refund
• Cancellation 7 days or less before: No refund
The person making the booking is responsible for their own, relevant insurance premiums relating to travel and booking/rental. For example, travel and leisure insurance as well as travel and liability insurance.
Force majeure and unsatisfactory weather conditions
The Seller is not responsible for unsatisfactory weather conditions, closed facilities or other circumstances beyond the control of the facility. In case of unforeseen and unavoidable events that make it impossible for Fjellheisen to fulfil its obligations to the customer (such as war, riot, blockade, natural disasters, strikes, lock-outs, import restrictions, hyperinflation, robbery and burglaries), Fjellheisen reserves the right to terminate the agreement without liability.
In the event of bad weather or other incidents beyond Fjellheisen's control, events can be moved to other locations. Where possible, the buyer shall be informed in advance of such changes. Such changes do not give the buyer the right to avoid any refund.
Safety on the mountain
Fjellheisen does not take responsibility for incidents that occur outside our facility, and the customer is responsible for their own safety.
It can be harsh weather conditions, with occasionally slippery sections on the mountain, and the customer must consider the right clothing and footwear. It is not allowed to move outside the safety fences.
